Saying that everything has changed over the past few months might be an understatement.
I truly hope you and your loved ones are healthy and safe. I wanted to reach out and say that I’m grateful for you, my KinkyCurlyYaki family. I know we’re strong enough to weather this storm together. Remember to wash your hands and stay at home. Keep in touch with your friends and loved ones.
Due to unexpected extended factory closures back in January due to COVID-19, this has caused a ripple effect. This has caused an unexpected delay for our product manufacturing and delays in shipping.
This has caused a back order situation that we are working tirelessly to rectify. When your order is ready to ship, you will receive an email confirmation.
Shipping & Delivery
At this time, due to city bylaws and kids out of school, we are only able to ship out 1-2x per week, so we're batch shipping mostly on Friday.
Both USPS & Canada Post are experiencing delays beyond our control.
Due to these delays, please do not book any hair appointments until you have your order in your hands.
We have no control over shipping delivery times.
Also, for health & safety reasons, we have temporarily suspended DHL courier shipping.
Returns & Exchanges
With delays with postal services and to uphold the integrity of our products, we have temporarily updated out Returns & exchanges policy.
Please also read our updated Returns & Exchanges policy that we have in place due to current circumstances.
Once we can ensure everyone's safety, our original policy will be reinstated.
Your patience and support during this time means the world to me.
For now, you can check out our ready-to-ship hair products, apparel and Last Call wigs for some extra #blackgirlmagic.
And remember - even if you’re alone, you’re not alone, alone. If you don’t have anyone to DM, you can always come hang out with me on Instagram. I meant it when I said we’re in this together.
Sending some extra love and prayers your way ♥️