Our standard processing time is 1-3 business days (that is, Monday through Friday 10am to 4pm EST). Processing times are NOT included in the delivery time. Please plan accordingly.
We do not process on the weekends and holidays. Processing & shipping times may be extended during sales and/or special events. We do not ship same day.
We are located in Toronto, Canada and ship from Niagara Falls, NY, USA. Any postal delays, customs delays, or duty fees associated with your purchase is not associated with KinkyCurlyYaki Inc.
Here’s an approximate delivery schedule from NIAGARA FALLS, NY, USA
Within the USA - SIGNATURE REQUIRED FOR ALL ORDERS
Free/Standard Shipping - 3-5 days delivery // 2-4 business days processing.
Priority Shipping - 2-4 days delivery // 1-3 business days processing.
DHL Express & Overnight (only available on in stock items) 1-2 business days processing.
Europe & Australia
Standard Shipping - 5-10 days delivery // 2-4 business days processing.
Rest of World
Please put your items in cart to see delivery/processing times.
PLEASE NOTE: ALL shipments, including DHL Overnight, are STILL subject to the processing time. Please plan accordingly.
To calculate duty/customs, please use Duty Calculator for hair extensions
If you decide that you do not want to pay the customs and/or duty due and your package is returned to us, you will be subject to a 10% restocking fee plus the cost of shipping will be deducted from your refund.
Although we try to get your hair to you as fast as human possible, please don’t order hair 2 days before you need it! It's always best to give yourself at least a 3 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
Here’s everything you need to know about our Exchange Policy:
We want to make you the happiest customer. In order to make sure that every customer has an ideal experience, we cannot offer refunds, but we would be more than happy to exchange or offer store credit.
Detailed explanation of our Exchange Policy
Maybe you got cold feet, maybe it’s not the right color, maybe you were thinking of another texture. We get it, stuff happens. That’s why we highly encourage you to order a sample if it’s your first time trying a texture. That way, you’ll know exactly what to expect when you receive the bundle.
And yes, we sometimes make mistakes, too. If we’ve sent you the wrong hair length or texture, we’ll exchange it at our cost.