Exchanges & Refunds

Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously. 

If you are not happy with a recent purchase, we will do our best to put a smile back on your face.

Exchange Policy 
KinkyCurlyYaki will gladly offer an exchange or store credit within 7 business days of your tracking number delivery date. The product must be returned in the same condition and original packaging you received them in. 

Virgin human hair extensions, clip-ins and wigs are considered a hygienic product. Therefore, as a precaution, we cannot accept returns or exchanges on wigs, closures, frontals or texture samples.

Our Refund Policy: 
• Refunds are issued on a case-by-case basis. 
• We do not refund shipping costs, custom fees, taxes or duties. 
• All purchases made during a sale are final.

What does "returned in the same condition" mean?
This means the hair extensions have:

 Hair has NOT been washed, conditioned, installed, colored,  or bleached. 
✓ Ties have NOT been cut and the hang tag is attached.

Do I have to pay for shipping for my exchange?
We are pleased to offer you a return label (fees apply) in order to make your exchange as easy as possible. Please note, that exchanges via our return labels are processed within 7-10 business days after it's been received at our warehouse. 
Please contact customer support  and we will reply with details on how to begin the process.

Should I contact you before exchanging my hair extensions?
Yes please! Returns with no prior contact will be denied and returned to you as you must have a return label in our system for your package to be accepted at our warehouse.

What happens if my package is marked Wrong Address, Return to Sender, Undeliverable, not picked up from Post Office or the duty is not paid?
Please be advised that there is a 10% restocking fee on all returns that come back to us due to incorrect addresses, return to senders,  not picking shipment up from post office, not paying any fees associated with duty/customs of your country.
No exceptions.