Shipping policy

Kinky Curly Yaki is not responsible for any lost, stolen, or damaged packages once an order has left our facility.

We offer Redo Package Protection at checkout for customers who wish to insure their orders. This optional insurance provides coverage for lost packages while in transit. Please note that this protection does not cover stolen or damaged merchandise.

Without Redo Package Protection, we are unable to issue refunds or replacements for orders that are lost after leaving our facility. 

Unfortunately, we cannot accept responsibility for delays, damages, or losses caused by USPS, FedEx, or any other carrier, as these situations are beyond our control.

If tracking information shows that your package has been delivered, it is not eligible for a claim. Only one claim may be filed per order, and submission of a claim does not guarantee approval.