Frequently Asked Questions

  • A: Ponytails do not need to be washed as frequently as clip ins or wefted hair extensions. 

    Curly Hair - My Curls™, My Coils™, My Kinks™

    When you first receive your puff or ponytail, you can decide how you want your ponytail to look.

    • If you prefer a more defined look, just lightly mist hair with water and leave in conditioner in spray bottle and finger comb.
    • If you prefer a more natural afro look, follow our hair care instructions.
    • To refresh your curls, use water and leave in conditioner mix in spray bottle and finger comb.
    • Store your puff or ponytail in your KinkyCurlyYaki satin bag.

    Straight Hair -  My Straight Light™, My Straight Natural™, My Straight Coarse™

    • Follow our hair care instructions for straight hair
    • To refresh your hair, use water and leave in conditioner mix in spray bottle and finger comb.
    • Use argon oil for sheen

     

  • A: All our puffs and ponytails are created with 2 combs and adjustable drawstring. To apply

    1. Put your own hair into a bun.
    2. Position the ponytail over your bun and secure combs inside of the bun
    3. Pull gently on drawstring until ponytail feels securely attached
    4. Conceal drawstring by wrapping around base of your bun and tuck end into bun or use bobby pin to tuck it in securely
    5. Optional: wrap strands of hair from ponytail around base to conceal base of ponytail

    If this is your first time wearing a ponytail, it may take a few wears to get get the technique right. Practicing will perfect this easy hairstyle! 

  • A: A puff is a shorter (10-12"), curly ponytail that can be worn on the top of your head creating that timeless afro puff look. A ponytail is a longer (16") version of a puff with more volume. Both a timeless looks for women on the go!
  • A: As of January 1, 2019, we no longer sell Lacefront, full lace or upart wigs.
  • A: Yes, you sure can! You can purchase a KinkyCurlyYaki texture sample kit by clicking here .

  • A: We are based just outside the Greater Toronto Area in Canada. 


    KinkyCurlyYaki products are exclusively sold at KinkyCurlyYaki.com, however, we periodically host pop-up shops throughout the year at various natural hair tradeshows, expos and events. Make sure you’re following us on Instagram @KinkyCurlyYaki  to find out where we’re going next!

  • A: All KinkyCurlyYaki products are made from ethically sourced 100 percent virgin human hair. Each texture undergoes our signature steam process to create perfectly blendable curls and kinks.

  • My Straight Light™ - If you want hair that matches a relaxed/silky, bone straight look, ‘Straight Light’ is the way to go.
     
    My Straight Natural™  - If you like a more textured, straight look,  ‘Straight Natural’ is a great choice.

    My Straight Coarse™  – If you’re a natural girl and are looking for a straight texture that will blend well with your blown out tresses, ‘Straight Coarse’ is what you want.

    My Curls™  – ‘Curls’ is our loosest curl pattern and blends best with 3C hair.

    My Coils™ – Our ‘Coils’ texture our best seller, has a tighter curl than our ‘Curls’ collection and blends best with 4A hair.

    My Kinks™  – Our ‘Kinks’ texture, is our tightest, kinkiest curl pattern and blends best with 4C hair.
     

  • A: Yes! KinkyCurlyYaki products are extremely versatile, but it’s important to remember that just like our hair, frequent use of high heat may permanently loosen the curl pattern.

    If straight hair is your preferred style, we suggest trying one of our straight textures styled using bundles (for a full head sew-in) or a wig so that all of your hair is protected. You can check out our three signature straight textures here: My Straight Light, My Straight Natural and My Straight Coarse.

  • A: We sell 100 percent virgin human hair and don’t currently offer a dye service. It will be shipped to you in its natural colour. You are free to dye it whatever colour you wish, once you receive it. 

    For our grey haired sistas, unfortunately we do not carry salt and pepper grey hair at this time. 

  • A:  Our full bundle is a 4oz is the equivalent to a pack of hair. For sew-ins or custom wigs, we recommend between 8oz - 12oz of hair. This is also dependant on the size of your head, your desired volume and style. 

    For example, some of our customers will purchase 2 and a half bundles of hair for a more volumnious look.  When purchasing hair longer than 16”, we recommend using 2 and a half to 3 bundles of hair to create a full look. 

  • A: Each purchase is accompanied by a set of hair care and maintenance tips. 

    We recommend hand washing the hair before use and referring to our care and maintenance tips to keep your KinkyCurlyYaki hair looking fresh and vibrant.

  • A: Absolutely! All KinkyCurlyYaki products are made from 100 percent human hair and can be cut, colored and styled as if it were your own. You can darken it, lighten it, lay it to the side or make it shorter, but remember: just like our own hair, your KinkyCurlyYaki requires a good maintenance routine to keep it looking fresh and vibrant.

    Each purchase is accompanied by a set of care and maintenance tips specific to that particular texture. You can also find those located here. 

  • A: My Curls ™, My Coils ™ and My Kinks ™ - 60 gram set comes with five (5) pieces with clips attached and all others come with nine (9) pieces with clips attached. 

    Find your perfect volume 
    ▷My Curls ™ Watch Videos
    My Coils  Watch Videos
    ▷My Kinks  Watch Videos


    60g is the equivalent of half a bundle of hair. This is great to create a volume in the crown area or length in the nape and/or pops of colour​
    120g is the equivalent of one (1) full bundle of hair. This will add normal density/volume with your all your own hair left out.
    160g  is the equivalent of one and a half (1.5) bundles of hair. This will add volume to the back of your head with hair cornrowed down OR will add extra volume with your own hair left out​.
    220g is the equivalent of two (2) full bundles of hair.  This will add volume to the back of your head with hair cornrowed down OR will add diva volume with your own hair left out​.

    My Straight Light ™,  My Straight Natural ™ and My Straight Coarse ™ are available in 4oz sets only. Two sets are 
    recommended for a full head style. 

    ▷My Straight Natural ™ Watch Video

  • A: This answer depends on 4 things: the size of your head, the type of hair you want to rock, the length you’re going for and where you’d like to be on the scale of natural to full on diva (think SZA or Solange).

    We recommend a minimum of 2-3 bundles for a full head sew-in. But ultimately, the final decision will depend on four things: the size of your head, the texture of hair you want to rock, the length and the look you’re trying to achieve.

    If you’re still unsure, consult with your stylist for an expert recommendation or feel free to contact us via chat, email or on social media.

  • A: Designed to mimic an entire hairline, frontals are the latest innovation in protective styling. 

    The versatility of frontals are endless. With lace frontals, the ear to ear coverage is perfect for when you don't want to leave any hair out, for those who have thinning edges and those with traction alopecia. 

    360 frontals provide all around coverage, from front to back. Perfect for high ponytails and updos with our natural textured extensions.

     

  • A: When you want to protect all of your hair from the elements, including heat damage, a closure is the best way to go. Not only does it protect your hair, a closure also gives off the illusion it’s growing from your scalp. It can look as natural as your own hair.

    We offer two types of closures: Lace and Silk. Here’s a closer look at the two:

    Lace Closure
    A lace closure is a mesh with hair tied onto it. Upon close up inspection, the tied hair looks like little knots. Maybe you’ve heard of bleaching the knots? If you get a lace closure, you may need to bleach the knots to create a more realistic appearance of the hair growing from your scalp. We recommend faux bleaching the knots by applying powder foundation to the knots with a makeup brush until you reach a blend-able tint.

    Silk Closure 
    With silk closures, you don’t need to worry about bleaching the knots. That’s because the knots are covered up by a layer of silk material. Although you don’t need to bleach the knots, you will most likely need to bleach the silk. Silk comes in one colour. So, for it to match your scalp, you should dye or tint it. For staining silk, we recommend soaking it in a mixture of black tea and liquid makeup foundation, or staining it.

    A quick search on Youtube will show you the many ways to customize and install closures. 

  • A: Closures and frontals are two different things but they both serve the same purpose-to close off a weave install or a wig.

    They both eliminate the need of having to leave your natural hair out to blend with the extensions.

    Lace frontals are bigger and wider; they run ear to ear covering your entire hairline at the front. Lace closures are smaller and they primarily close off the horsehoe or "u-part" portion of an install.

    Lace frontals are more versatile because they can be parted anywhere ear to ear and lace closures can only be middle or side parted.

    They can both be sewn on or glued on. Either a frontal or closure will close off your install and make it look more natural
  • A: KinkyCurlyYaki hair products can last up to a year or more with proper maintenance (we have some customers who have been reusing their KCY hair for more than three years!).

    Because our hair is 100 percent virgin human hair, it truly does respond to how you care for it.  With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling; as such, we recommend not cutting or sewing through wefts and sealing the wefts before your sew-in install.
     
    For curly textures such as our My Coils, My Curls and My Kinks collections, DIY, U-part, lacefront, full lace wigs and Clip Ins can help extend the durability and life of your hair. These products allow you to remove the hair periodically for washing, conditioning, styling, and other special considerations.

    Remember…just like your own hair, curly and textured hair needs lots of moisture, but it does not respond well to products with alcohol or heavy product use. With KinkyCurlyYaki, there’s no need for hair grease or globs of gel. A simple co-wash regimen will do.

    If you experience heavy product buildup, you can treat the hair with a clarifying shampoo followed by a deep condition with a moisture rich conditioner.

    To learn more about the products we recommend using for our curly textures, click here.
     
    Click here hair care and maintenance tips for all our textures.
     

  • A: When specific products are out of stock, this will trigger our “Pre-order Waitlist.”

    The pre-order waitlist allows you to place your order and adds you to the priority queue of orders that will be processed and shipped out once the product is back in stock.

    Our current estimated re-stock timeline is usually 2-4 weeks after you’ve placed a pre-order. If you don’t have an immediate need for your hair, then you should place a pre-order.

    If you do have an immediate need for your hair, we suggest purchasing a product that is in stock or waiting until we re-stock our inventory before making your purchase. 


    Selecting ‘notify me’ and providing your email address will add you to our list to receive an email alert when your preferred product is back in stock.

    In both cases, we strongly recommend that you do not book any hair appointments until you have received your order. 

  • A: We will process your order within 2 - 4 business days, often sooner. This does not include weekends, holidays, during sales due to higher sales volume.

    Please note that our regular office hours are Monday through Friday 10am to 4pm EST, excluding Canadian & American holidays. 

     
    The first email you will receive is an order confirmation. The second email you'll receive will be your shipping confirmation. Both emails will go to the email address you provided when you created your order.

    Please do not book hair appointments until you have received your order. We are not responsible for any postal or courier delays. 

  • A: Yes! KinkyCurlyYaki periodically offers special promotions, discounts and/or flash sales. 

    Sign up for our newsletter to be the first to know! And make sure you’re following us on Instagram @KinkyCurlyYaki and Facebook.com/KinkyCurlyYaki so that you’ll never miss a deal announcement. 

    Pay close attention to our captions as we often drop special discount codes there that will help you save money on your purchase! We also have student and military discounts. We're always trying to help-a-sista-out!

    Please note that only one discount code can be used per order. Offers cannot be combined. 

  • A: If you are not happy with a recent purchase, we will do our best to put a smile back on your face. Our exchange policy can be found here.